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The TYR/Proswimwear Advantage

Why Buy From TYR/Proswimwear

At TYR swimwear, we strive to make sure our customer's are 100% happy, not just with the amazing products they receive at the lowest prices, but with the service we provide as well. We understand that buying online can be daunting for some of us. So we want to reassure you as much as possible that we offer you a easy and trustworthy online service and we are available to talk to 0844 44 11 999 . We offer the following Advantages:

 
Quick Delivery at TYR/Proswimwear

Proswimwear has thousands of products in stock at all times and we aim to despatch your order the same day or the day after depending on the time you place your order. We have several delivery options for you to choose from whether that's standard free delivery, express or next working day . Most orders selected for standard free delivery will arrive with you within 2-3 working days and other options sooner. If an item you have ordered is unfortunately out of stock, you will be notified within 48 hours by customer services by phone if possible or email if not.

 
Free UK delivery at TYR/Proswimwear

Free Second Class Delivery in the UK only on all orders over £25
Orders under £25 are charged £2.45 for Second class delivery, £3.45 for First Class and £7.95 for Next Day delivery before 1.00pm
Orders outside the UK are charged shipping automatically calculated based on the weight of the order.
24 Hours Despatch on all orders at TYR swimwear.
Orders shipped within 24 hours or less on all in stock items from Monday to Friday, excluding UK Public holidays!
All orders placed before 1pm (UK GMT Time) will be despatched the same day if the item is in stock.

 
Next Day Delivery Option

Next day delivery options are available in the UK, with both Monday to Friday Next Day and Saturday Delivery available, via Royal Mail Special Delivery. Next working day guarranted deliveries throughout the United Kingdom are avaliable via DHL.

On occasions for a DHL multiple goods order whereby a product is not currently in stock at the time of being placed, we reserve the right to dispatch the remainder of the item/s via Royal Mail at a later date. This will form as the rest of your original order and will be included in the initial payment received for delivery. 

Size Exchange Service

We understand that finding the perfect fit online is awkward, without being able to try the item on, so at TYR swimwear we offer a free size exchange service. This means that the item can be swapped for another size free of charge. You simply return the wrong size item back to us at your own cost, with a note asking for a replacement size and we will send out a replacement item for you with no additional charge (UK only).
We aim to turn around all size exchanges on the same day they are received, they will be posted out second class postage, unless a faster service has been requested, which you will be asked to pay for.
Outside the UK you will asked to pay by customer services for the international postage cost to return the replacement item to you.

Shop With Confidence at TYR/Proswimwear

If for any reason you are not satisfied with your purchase then simply return your unused item within 28 days quoting your Order Number. We will replace without questioning or, if you prefer, refund your purchase price in full. This guarantee is in addition to your statutory rights.

Returns

Please just put the costume back into the post with either a copy of your invoice or a note with your order number and name and address and remember to always state what action you would like us to take, e.g. replace with different item, different size or refund!
Address: ProSwimwear Ltd, Unit 1, Plum Lane, Dunwear, Bridgwater, Somerset, TA6 5HL, UK


Low Price at TYR/Proswimwear

If you find a product on another UK based site at a lower price than ProSwimwear, after you have taken off our online 10% discount, if you email info@proswimwear.co.uk or telephone 0844 44 11 999 , we will try to match the price on ongoing products, but may not match the price on end of line and sale products.


Secure Online Ordering at TYR/Proswimwear

At TYR/ProSwimwear we take the protection of your identity and the privacy of your card details very seriously.
All our login, account and checkout pages are hosted on a secure server and protected by a GeoTrust QuickSSL Certificate. This means that your name & address details are encrypted as they are sent to us. This means your details are safe and cannot be intercepted by a third party. When you get to the checkout you will notice the presence of a padlock in the address bar of your browser. The padlock is a universal way of letting you know that the site you are on is safe and your details will be kept secure.

Live Chat

Contact us for Free, Live Chat is available during office hours, just click on the Live Support Icon at the top of each page, you have the ability to choose from over 60 different launguages.

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