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TERMS & CONDITIONS OF SALE

Payment

We accept Visa, Mastercard, Solo, Maestro, and payments through Paypal. We charge for all item as soon as your order is accepted. Backordered items are also charged but if they cannot be despatched within 5 working days we will contact you to either refund or schedule a new delivery date.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a confirmation of shipment. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

International Orders

Payment is taken by our international sales facilitation and fulfilment partner, Global-e.

Accepted Payment Methods

You may pay by debit card, credit card or another alternative payment method specified as part of the checkout process. Global-e may change the payment methods at any time but this will not affect any existing order. The availability of a certain payment method may depend on your geographical location.

Payment

If you place an order on our Website, then you acknowledge and agree that: (i) Global-e will charge you through the payment method you have selected for your order and such other amounts that may accrue in connection with the order; (ii) that you will provide valid and current information for (a) yourself and (b) if applicable, another person, but only if you have first obtained their express consent to do so; (iii) that Global-e may use tools, software or services of payment processors to process transactions on their behalf; and (iv) if your payment is not received by Global-e for any reason from your card issuer, you agree to promptly pay all amounts due upon request and using the method that Global-e reasonably prescribes.

Currency

The price of products is calculated according to the rate of exchange between the base currency on our website and the local currency of the destination country at the time you place your order. Global-e reserve the right to update such exchange rates regularly at our sole discretion, and you acknowledge that such updates may affect product pricing on the Website. You will be charged according to the applicable exchange rate at the time you place your order via the Website.

Taxes

For all non-UK destination countries, Global-e will offer you the option to pre-pay applicable taxes, which will then be calculated and included in the final price when you place an order through the website. You acknowledge that such taxes are set by the shipping destination country and therefore may vary from country to country.

The option to pre-pay taxes may not be available for your shipping destination country and/or your products, in which case: (a) you acknowledge that the amount of taxes displayed under the pre-pay option on the website is an estimate only, and the actual taxes payable by you may be more or less than such estimate; and (b) you will be fully responsible for paying all applicable taxes directly to the relevant authority (and for reclaiming them in the event of a cancellation of your order or the return of products, to the extent permitted in the these terms) as determined by the authorities of the shipping destination country, and Global-e shall have no responsibility or liability in connection with the foregoing.

Prices

All our prices listed in this web site include VAT at the current rate where applicable. We reserve the right to alter prices without notice. For heavier items such as bags, and fins we reserve the rights to charge additional postage at cost.

Tax Charges

Orders made from the UK are subject to VAT. If we are sending products to an address within the European Union, prices are also subject to VAT. Orders sent to an address outside the EU, are not charged VAT, although your order may be subject to local taxes and duties upon arrival in your country, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you the customer or the recipient; we have no control over these charges and cannot predict the charges. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information

Delivery

ORDERS RECEIVED AFTER 2PM WILL BE DISPATCHED ON THE NEXT WORKING DAY.

Orders placed on a UK bank holiday will be dispatched on the next working day (Monday to Friday).

Europe / Rest of the World: (inc USA, Canada, Australia, South Africa, etc) Orders are handled and shipped via a third party company, as soon as the items leave our warehouse the delivery of your items is now their responsibility. Your shipping costs will be included in the price you see on the website.

Garment Care

It must be appreciated that Lycra is a delicate material and the life is very limited in Chlorinated water. The Strength of chemicals will vary from pool to pool and even on the same day. The garment should be hand washed in cold water immediately after use as chlorine continues to affect the Lycra when left in your sports bag or towel.
Avoid using shampoo or soap when showering in the costume, Avoid wrapping the costume in a towel and if you have a mesh equipment bag, this is the ideal way to transport your costume home. Do not machine wash or tumble dry since some detergents also attack Lycra®. Do not dry place close to a source of heat such as a radiator, as temperatures in excess of 30c will attack the Lycra. Sitting on rough pool side surfaces will also ruin the materia

Returns

For further information on our returns procedure for both UK and International orders, please click here.

Please note, for all UK returns they must be accompanied with proof of purchase and a note telling us what action you would like us to take. All items returned without a note will be credited to your account at ProSwimwear, and you will be able to use this credit towards any further purchases. For International returns, international signed for postage is recommended in case of loss.

All returned goods must be returned in their original packaging with all tags in place. Any items that have been worn or used in a pool, or exposed to chlorinated water cannot be returned for an exchange or refund. It is the consumers responsibility to decide the suitability and fit of all items before using the item in a pool, and making the item unsaleable if returned.

It is the customers responsibility to make sure the product is adequately packed to avoid any possible damage in transit, such items damaged in transit will be returned to the customer, and not exchanged or refunded.

At times we will offer our customers an item free of charge under the terms of a specialist promotion. ProSwimwear offers the free items in good faith, but cannot be held responsible should the item become faulty in anyway and will not be liable for its replacement.

Faulty Goods: Goods returned as faulty should be returned to our returns department. This product will be assessed by our returns department in conjunction with the manufacturer, should the item be deemed to be defective, this will be replaced or refunded. In case of a discontinued product, an alternative item will be agreed or a refund will be issued. If the item is faulty then you will receive a refund and compensation for your postage (standard parcel charge costs only.

Wrong items received: In the event that you have received the incorrect item, please return the item back to our returns department using the free returns label. On receipt of the item, our returns team will inspect the product, and if the incorrect product has been received, we will then dispatch the correct item.

Wetsuits - Please note, all items are inspected before leaving our warehouse. We reserve the right to refuse an exchange or a refund if the item has incurred damage whilst in your possession due to misuse. We do not accept returns on items that show wear/use, without their original packaging, or without tags attached.

 

Returns Address
ProSwimwear Ltd,
Unit 1,
Plum Lane,
Dunwear,
Bridgwater
Somerset,
TA6 5HL,
United Kingdom

Refunds

Returned items.
Whilst we generally process refunds for returned items within 7 days from when they arrive to us, please allow up to 14 days (or longer during busy periods) for our returns & accounts departments to process your refund.
Out of stock items and back ordered product
If you have ordered a product that is out of stock either where we allow back orders or where we have an error on our system and the item is not in stock, if you cannot wait for the item, we will instantly refund you for the item on the day of your request.
Faulty items and lost items
Once deamed faulty or lost as per our policies on these items, the refund will be sent to our accounts team for processing within 7 days.

Warranty

TYR Swimwear passes on the full warranty on the product from the manufacturer, therefore all items returned for manufacturing error will be returned to the supplier for examination. Once the manufacturer has accepted the fault, then the item can be replaced or credited. TYR Swimwear will try to make sure this is as quick as possible, but has to wait for an answer from our suppliers. If the item is deemed to be damaged due to customer mis handling by the manufacturer, then the item will be returned to the customer and no replacement or refund issued.

Secure Ordering

All precautions are taken to ensure that transactions are secure although TYR Swimwear cannot be held responsible for any breech of security. Orders can be cancelled up to 7 working days after placing them if the item has not already been shipped. Please call 0845 2600 612 to cancel or email info@tyrswimwear.co.uk. All orders placed online are processed automatically from your submitted online order details.

Cancellations (EU Countries)

You have the right to cancel (under the Consumer Rights Directive 2011/83 as implemented in the applicable EU member state ("CRD")), all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered.

Any paid delivery charge will be included in your refund once we have received all (not part) of your order. Please note the delivery charge refund will be to the value of standard delivery. ProSwimwear or Global-e will process your refund with 14 days of receipt of the products, to the specified address. You must take reasonable care of the goods while in your possession and they must be returned to us before we can issue your refund.

If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:

• Applicability of cancellation rights: Legal rights of cancellation under the CRD available for UK or EU consumers do not apply to certain products and services. For example, made to measure orders, personalised items or any products with a hygiene seal where the seal is broken.

• Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or email only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.

• In the case of damaged or incorrectly supplied goods, we will offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return.

• Damage during the course of returning products: If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

• Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within 14 calendar days the day after you receive the goods or services in accordance with the CRD or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel. Products should be returned in or with their original packaging.

This is not intended to be a full statement of all your rights under the CRD.

Please call 01278 550 640 to cancel or email info@proswimwear.co.uk.

Privacy Policy

TYR Swimwear do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment through a secure payment gateway. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

• Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.

TYR Swimwear UK is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item.

TYR SWIMWEAR UK,
Unit 1,
Plum Lane,
Dunwear,
Bridgwater,
Somerset,
TA6 5HL,
United Kingdom

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

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